Welcome to DOOZO — A DHIYA FASHION Brand.

We carefully pack and check every order before it leaves our warehouse. Please review the following shipping and delivery information before placing your order.

Free Pan-India Shipping

Enjoy FREE PAN-INDIA SHIPPING on orders of ₹499 or more.

Orders below ₹499 may be subject to applicable shipping charges, which will be displayed at checkout.

Order Processing

Once your order is confirmed, we will typically pack and prepare it for dispatch within 1–2 business days.

During product launches, promotional periods, holidays, or periods of high order volume, processing may occasionally take longer.

Domestic Delivery — India

After your order leaves our warehouse, the estimated delivery time is:

- 2–5 business days for metro locations
- 4–7 business days for other parts of India

Delivery timelines may vary slightly depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Shipping From

All domestic orders are shipped from:

Mumbai, Maharashtra, India

Partial Cash on Delivery (Partial COD)

DOOZO offers Partial Cash on Delivery (Partial COD) on eligible orders and locations.

Under Partial COD, a portion of the order value is paid online when placing the order, while the remaining amount is payable at the time of delivery. Availability and applicable charges will be displayed during checkout.

Order Tracking

Once your package has been shipped, you will receive tracking details through the contact information provided during checkout.

You can use our Track Order page to check the latest available status of your shipment.

Delivery Delays

While we work with our courier partners to deliver your order on time, delivery timelines may occasionally be affected by weather, courier operations, public holidays, high order volumes, remote locations, or other circumstances beyond our control.

Returns & Eligible Returns

We carefully check every order before dispatch. If there is an issue with your purchase, please contact us within 7 days of delivery.

Eligible returns are subject to the following conditions:

- Return requests must be raised within 7 days of receiving the order.
- A ₹150 return shipping/processing fee will apply to eligible returns.
- Products purchased as packs or bundles are not eligible for return.
- Items that are damaged, defective, or incorrectly delivered may qualify for a return or replacement, subject to verification.
- Products must be returned in their original condition, unused, and with all original tags and packaging intact.
- Returns that do not meet our eligibility requirements may be rejected.

Sale & Discounted Products

- Sale and promotional products are non-returnable and non-refundable.
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can review the issue.
- No cash or payment-method refunds will be provided for sale purchases.

Product Care

To maintain the quality and appearance of your DOOZO products:

- Dry clean only.
- Use a soft brush to gently remove surface dust.
- Do not machine wash.

Incorrect or Incomplete Address

Please ensure that your name, delivery address, PIN code, and contact number are accurate when placing your order.

If an order cannot be delivered due to an incorrect, incomplete, or inaccessible address, additional delivery charges or other applicable conditions may apply.

Undelivered or Returned Shipments

If a shipment is returned to us due to an incorrect address, refusal to accept the package, repeated failed delivery attempts, or other reasons attributable to the customer, please contact our support team for assistance regarding the next steps.

Contact Us

For any questions regarding shipping, delivery, returns, or your order, please contact our customer support team through the contact details provided on our website.

DOOZO — A DHIYA FASHION Brand
DHIYA FASHION