At DOOZO — A DHIYA FASHION Brand, we want you to love your purchase. We carefully check every order before it leaves our warehouse. If there is an issue with your purchase, please contact us within 7 days of delivery.

Return Eligibility

Returns may be accepted subject to the following conditions:

- Return requests must be raised within 7 days of receiving the order.
- Products must be unused, unworn, and in their original condition.
- All original tags, packaging, labels, and accessories must be intact.
- Products purchased as packs or bundles are not eligible for return.
- A ₹150 return shipping/processing fee will apply to eligible returns.
- Returns that do not meet our eligibility requirements may be rejected.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team within 7 days of delivery.

Please provide your order details along with clear photos and/or videos of the product and packaging. Our team will review the issue and, subject to verification, may offer a return, replacement, or other appropriate resolution.

For verified damaged, defective, or incorrectly delivered products, the applicable return shipping/processing fee may be waived at our discretion.

How to Request a Return

1. Contact our customer support team within 7 days of delivery.
2. Provide your order ID and the required details/photos of the product.
3. Our team will review your request and confirm whether the item is eligible for return.
4. If approved, you will receive instructions for returning the product.
5. Pack the product securely with all original tags and packaging intact.
6. Ship the product according to the return instructions provided by our support team.

Do not send a product back without receiving return instructions from our support team.

Return Shipping / Processing Fee

A ₹150 return shipping/processing fee will apply to eligible customer-initiated returns.

This fee may be deducted from the applicable refund amount or collected as communicated by our support team.

Refunds

Once the returned product is received and successfully inspected, the applicable refund will be processed to the original payment method, subject to the terms of this policy.

Refunds are generally processed within 5–7 business days after the returned product has been received and approved.

The time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or financial institution.

Exchanges

Exchanges are subject to product availability.

If you wish to exchange an eligible product, please contact our customer support team within 7 days of delivery. Exchange requests will be reviewed based on product condition, availability, and the applicable terms of this policy.

Sale & Discounted Products

- Sale and promotional products are non-returnable and non-refundable.
- Products purchased during a sale or promotional offer cannot be returned or exchanged unless the item is verified as damaged, defective, or incorrectly delivered.
- In the case of a damaged, defective, or incorrect item, please contact us within 7 days of delivery so that we can review the issue.
- No cash or payment-method refunds will be provided for sale purchases, except where a refund is required or otherwise applicable under the circumstances and applicable law.

Important Notes

- Items must be returned in their original condition, unused and unworn.
- All original tags, labels, packaging, and accessories must be intact.
- Products that show signs of use, washing, damage, alteration, or wear may not be accepted.
- Returns that do not meet our eligibility requirements may be rejected.
- DOOZO reserves the right to verify the condition of returned products before approving a return, replacement, exchange, or refund.

Contact Us

For return, exchange, replacement, or refund-related assistance, please contact our customer support team through the contact details provided on our website.

DOOZO — A DHIYA FASHION Brand
DHIYA FASHION