Welcome to DOOZO — A DHIYA FASHION Brand. Here are answers to some of the most common questions about shopping with us.

Q: How do I place an order?

A: Browse our collections, select your favorite products, add them to your cart, and follow the checkout instructions to complete your purchase.

Q: Can I cancel or change my order?

A: Orders may be edited or canceled before they are shipped. Please contact our customer support team as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.

Q: How can I track my order?

A: Use our Track Order page and enter your order ID and email address to check your order status and shipment updates.

Q: What payment methods do you accept?

A: We accept major credit and debit cards, UPI, digital wallets, and other payment options available at checkout.

Q: Do you offer Cash on Delivery (COD)?

A: Yes. DOOZO offers Partial Cash on Delivery (Partial COD) on eligible orders and locations. Under Partial COD, a portion of the order value is paid online at the time of placing the order, while the remaining amount is payable at the time of delivery. Availability and applicable charges will be displayed during checkout.

Q: How long will my order take to arrive?

A: Delivery timelines may vary depending on your location, product availability, and courier service. The estimated delivery timeline will be shown during checkout or in your order/shipping updates.

Q: Do you ship internationally?

A: We currently ship to select regions. Please refer to our Shipping Policy for available destinations, shipping charges, and delivery timelines.

Q: Can I return or exchange a product?

A: Returns and exchanges are available for eligible products subject to our Returns & Exchanges Policy. Please review the policy for eligibility, timelines, and applicable conditions.

Q: What should I do if I receive a damaged or incorrect product?

A: Please contact our customer support team as soon as possible after delivery with your order details and clear photos/videos of the product and packaging. Our team will review the issue and assist you accordingly.

Q: How do I choose the right size?

A: Please refer to the size guide available on the relevant product page before placing your order. If you need further assistance, our support team can help you choose the appropriate size.

Q: What if the product I want is out of stock?

A: Some DOOZO products may be released in limited quantities. If an item is out of stock, check back later or follow our social media channels for updates on upcoming drops and restocks.

Q: Are DOOZO products available in limited quantities?

A: Selected DOOZO drops may be produced in limited quantities. Product availability and quantity may vary by design and collection.

Q: Can I modify my shipping address after placing an order?

A: If your order has not yet been shipped, contact our customer support team immediately with your order details. We will try to assist with the address update, subject to the order-processing status.

Q: Will I receive an order confirmation?

A: Yes. Once your order is successfully placed, you will receive an order confirmation through the contact details provided during checkout.

Q: What happens if my order is delayed?

A: Delivery may occasionally be delayed due to courier operations, weather, holidays, high order volumes, or circumstances beyond our control. Please use our Track Order page for the latest available updates.

Q: Is my payment information secure?

A: We use third-party payment service providers and appropriate security measures to process payments. DOOZO does not intentionally store your complete card or payment credentials.

Q: How can I contact DOOZO?

A: For questions regarding orders, products, shipping, returns, or other assistance, please contact our customer support team through the contact details provided on our website.

DOOZO — A DHIYA FASHION Brand
DHIYA FASHION